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Legal · Content Concepts AI

Messaging Policy

Last updated: 30 October 2026

This Messaging Policy explains how we send emails and WhatsApp messages, including bulk and automated messages, and how you control them. It forms part of our Terms of Use and Privacy Policy.

This document is issued by Content Concepts AI, Golden Square, #1101, 3rd Floor, J.P. Nagar, Phase 1, Bengaluru 560078, India, and applies to all websites, subdomains, brands, and services it operates, including:

• Content Concepts AI: https://contentconcepts.ai and all its subdomains, including https://learn.contentconcepts.ai (masterclasses, programmes, and checkout) and https://login.contentconcepts.ai (the SaaS platform and dashboard)
• MarketingSystemsArchitect: https://marketingsystemsarchitect.com and all its subdomains, and the short-link domain https://msarc.in
• Related landing pages, registration forms, checkout journeys, live masterclasses, webinars, coaching and membership programmes, communities, ads, and communication channels operated by us under any of these brands
• Emails and WhatsApp messages we send, individually or in bulk, as described in our Messaging Policy

“MarketingSystemsArchitect” is a brand of Content Concepts AI. In this document, “we”, “us”, and “our” mean Content Concepts AI acting through any of these brands, websites, or channels.

1. Who We Message

We message only people who registered, purchased, joined our communities, or contacted us, using the email address or number they provided. We do not buy contact lists and do not message people who have not interacted with us.

2. Types of Messages

Type	Examples	Basis
Service messages	Registration and payment confirmations, joining links, session reminders, access details, schedule changes, refund updates	Needed to deliver what you registered for or bought. Sent on WhatsApp and email.
Marketing messages	Updates about our programmes, memberships, offers, masterclasses, and content	Sent to people who register, purchase, or contact us. Our forms state this before you submit. You can ask to be removed at any time (see Section 4).
Community messages	Posts in WhatsApp groups or communities you chose to join	Your choice to join. You can leave at any time.

3. Bulk and Automated Sending

To reach everyone registered for a session or on our marketing list, we send the same or similar messages to many people at once using automated email and WhatsApp Business tools, scheduled reminders, and message templates approved by WhatsApp where required. Receiving a bulk or automated message does not mean your details were shared or sold; it is sent only to the address or number you gave us, for the purposes you agreed to. We identify ourselves in every message and aim to send at reasonable times and frequency.

4. Opting Out

To stop marketing messages, email nagabhushan@marketingsystemsarchitect.com or reply to any of our messages asking to be removed, including the email address or mobile number to remove. You may also leave any WhatsApp group or community at any time.

We process opt-out requests manually within 14 working days and then add you to a suppression list shared across all our brands, so you are not sent marketing again. Messages that were already scheduled may still reach you during that time. Service messages about something you registered for or bought may still be sent unless you ask us to cancel it.

5. Your Responsibilities

• Give only your own email address and mobile number, and keep them up to date.
• Tell us if your number or email changes or is reassigned, so we stop messaging it.
• If you no longer want our messages, ask us to remove you (Section 4) before complaining to a platform.
• Do not register others or make false complaints about messages you agreed to receive (see “Registration and Honest Use” in our Terms of Use).

6. Records and Complaints

We keep records of registrations, opt-ins, consent wording, opt-outs, and message delivery. If you or a platform raises a complaint, we will review these records, stop messaging where appropriate, and may share the relevant records with WhatsApp, email providers, or authorities handling the complaint.

7. WhatsApp Groups and Communities

In groups, your name, profile, and number may be visible to other members. Follow group rules: no spam, unrelated promotion, or abuse. Admins may remove members who break the rules. Messages shared by other members are their responsibility.

8. Delivery

Delivery depends on email providers, WhatsApp, networks, and your device settings. We are not responsible for messages delayed, filtered as spam, or not delivered for reasons outside our control. Please check your spam or promotions folder for joining details.

9. Platform Customers

If you use our SaaS platform to send bulk emails or WhatsApp messages to your own customers, you are responsible for their consent and opt-outs and for following WhatsApp, email-provider, and legal rules (see “Platform Use and Bulk Messaging” in our Terms of Use).

10. Contact and Grievance Officer

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