Legal · Content Concepts AI
Refund Policy
Last updated: 30 October 2026
This Refund Policy applies to payments for our SaaS platform subscriptions, masterclasses, webinars, online sessions, coaching and membership programmes, communities, and digital learning offers, under any of our brands.
This document is issued by Content Concepts AI, Golden Square, #1101, 3rd Floor, J.P. Nagar, Phase 1, Bengaluru 560078, India, and applies to all websites, subdomains, brands, and services it operates, including:
- Content Concepts AI: https://contentconcepts.ai and all its subdomains, including https://learn.contentconcepts.ai (masterclasses, programmes, and checkout) and https://login.contentconcepts.ai (the SaaS platform and dashboard)
- MarketingSystemsArchitect: https://marketingsystemsarchitect.com and all its subdomains, and the short-link domain https://msarc.in
- Related landing pages, registration forms, checkout journeys, live masterclasses, webinars, coaching and membership programmes, communities, ads, and communication channels operated by us under any of these brands
- Emails and WhatsApp messages we send, individually or in bulk, as described in our Messaging Policy
“MarketingSystemsArchitect” is a brand of Content Concepts AI. In this document, “we”, “us”, and “our” mean Content Concepts AI acting through any of these brands, websites, or channels.
Free masterclasses (for example “Take Your Business Online”) involve no payment and no refund. Payments are collected through our checkout pages or programme platforms (including TagMango) and processed by Razorpay or another authorised payment provider. Refund questions: nagabhushan@marketingsystemsarchitect.com
1. General Refund Position
Our programmes are digital, time-bound, and access-based. Once a registration or purchase is confirmed, we may begin sending access information, reminders, resources, and support communication. For this reason, payments are generally non-refundable unless this Policy specifically allows a refund.
2. SaaS Subscription Plans
Content Concepts AI SaaS plans (Foundation, Growth, White Label, and any other listed plan) are billed monthly or annually in advance. Except where required by law or stated below, subscription fees are non-refundable once a billing cycle has started, including for partial periods, unused features, or early cancellation. You may cancel at any time from your account or by emailing nagabhushan@marketingsystemsarchitect.com; cancellation stops future billing, and access continues until the end of the paid period, after which your account and Account Data may be restricted, archived, or deleted in line with our Privacy Policy. We are not responsible for loss of access, leads, campaigns, or data resulting from non-payment, failed renewal, chargebacks, or termination for breach of our Terms of Use.
3. Refunds May Be Considered In These Cases
3.1 Duplicate payment
If you are charged more than once for the same subscription, masterclass, or programme, the duplicate amount may be refunded after verification. Email nagabhushan@marketingsystemsarchitect.com with your registered name, email, phone number, payment date, amount, and transaction or order ID (or payment screenshot).
3.2 Payment successful but access not provided
If payment succeeds but access is not provided because of a technical issue, we will first try to resolve access. If we cannot, a refund may be processed after verification.
3.3 Session or service cancelled by us
If we cancel a paid live masterclass or programme and do not offer a reasonable alternative date, session, credit, or equivalent access, eligible participants may receive a refund.
3.4 Incorrect charge verified by us
If an incorrect amount is charged because of a technical or billing error verified by us, the excess may be refunded.
4. Non-Refundable Cases
Refunds will generally not be provided for: change of mind after payment; unused subscription or access time; downgrading or switching plans mid-cycle; inability to attend for personal reasons; no-show or late joining; incorrect contact details entered by you; not checking reminders; internet, device, browser, or login issues on your side; expectation mismatch after using the platform or attending; requests after a session has started or after access links and preparation material were sent; inability to record a session; not having required tools or accounts ready; third-party platform issues outside our control; business results or performance expectations; or access removed for breach of our Terms of Use or session rules.
5. Refund Request Timeline
Send requests to nagabhushan@marketingsystemsarchitect.com. To be considered, a request should be sent within 24 hours of successful payment and before the scheduled live session (if any) begins. Duplicate payment and technical payment error requests may be considered after verification even if reported later, subject to payment provider records.
6. How to Request a Refund
Email nagabhushan@marketingsystemsarchitect.com with your full name used at payment, registered email, registered phone or WhatsApp number, programme or plan name, amount, payment date, transaction or order ID (or payment screenshot), and the reason. Incomplete requests may take longer.
7. Review and Approval
A request is not automatically approved. We review payment, registration and access status, timing, the reason, and this Policy, and may approve, reject, or ask for more information.
8. Processing Timeline
Approved refunds are usually initiated within 7 to 10 working days. When the amount reaches your account depends on the payment provider, bank, or payment method. Payment gateway charges, taxes, or processing fees may be non-refundable where not returned by the payment processor.
9. Failed, Pending, or Abandoned Payments
If a payment fails, stays pending, or is abandoned, your registration or purchase may not be confirmed. Any deducted amount may be reversed by your bank or payment provider on their timelines. For help, email nagabhushan@marketingsystemsarchitect.com with the payment screenshot or transaction reference.
10. Rescheduling by Participant
Paid live sessions are tied to specific dates and times. If you cannot attend, we may, at our discretion, allow you to attend a future session if one is scheduled; this is not guaranteed.
11. Changes
We may update this Policy. The updated version applies to payments made after the new “last updated” date.
12. Contact and Grievance Officer
Grievance Officer: Swetha
Email: support@contentconcepts.ai
Address: Content Concepts AI, Golden Square, #1101, 3rd Floor, J.P. Nagar, Phase 1, Bengaluru 560078, India